eMail Integration | answer customers and keep track of what you have said. Your salesmen will love this one! |
Sales Force Automation | Are you ready for robotic salesmen? These machines spend money to make money. They'll take your customers to lunch, the ball game, and the opera then fill out their expense reports promptly.
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Search Engine Optimization | You'll need this if you want others to find your site.
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Traffic Analysis | It's not just how many hits you get! Hits just tells your service provider how much workload your site imposes on their servers.
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Web Services | Can your application consume commercially available services like those from the USPS. Do you support multiple applications that need to share access to closely managed data. Do you need to interface to supplier and cusotmer data? If the answers are yes you may be a prime candidate for web services. |
Work Flow | work moves forward in a step-by-step fashion. You define the steps, our software tracks them. |
More Information Response Page | Most sites have one of these pages. The viewer asks a question online that is forwarded via email to the site manager. So far so good. But what happens if the manager doesn't answer. Is there a reminder? An escalation if too much time passes? If you don't answer their inquiries, customers will think you are not serious. They'll assume the site is inactive. ConsenCIS includes database tracking of all inquiries. We treat each inquiry as a request and track it to resolution just like we would a sale. Requests can be assigned to specific employees and action items with tickler file entries setup to make sure the followup happens. |